Courier companies are extremely busy during peak season so we cannot give guarantees on when your order will arrive, only when it will leave us. These dates are our best estimations of when your order will leave our warehouse.
Order collection is available right up to 12pm on 23 Dec. Click & collect is unavailable from 24 Dec to 11 Jan 2026.
Email is best as we can check these outside of standard work ours. Send an email to [email protected] and we will assist. Please note – our office is closed 24 Dec – 9 Jan, so email responses may be delayed during this time. For urgent requirements, please include “URGENT” in the subject line so we can prioritise your request when we reopen.
For parcel & tracking queries – you may also contact NZ Post directly.
We cannot guarantee delivery for orders placed after these dates.
Before getting in touch – please check the tracking details from NZ Post (emailed to you when you placed your order). We see the exact same tracking updates as you via the NZ Post website, so this is the most up to date record.
If it has been more than 5-days and your parcel still has not arrived or does not have recent scans; Please reach out to us. Do not contact NZ Post directly, as they will require us to process lost/delayed parcel claims on your behalf. Unfortunately, we cannot chase parcels until 5 working days have elapsed.