Shipping & Order Info

Until further notice, our courier companies have advised all deliveries will be contactless and will be left without requiring a signature. For business addresses, this means your order will be left at reception or inside the door. For deliveries to residential addresses, please ensure there is a safe place outside or pop a delivery note in at checkout!

Free Shipping on orders over $250

Depending on order size, we’ll only charge you $6 – 12 for delivery (and over $250 FREE!) for a fast delivery service straight to your address. Of course if you live off the beaten track you’ll have to chuck in an extra $6 gas money for the rural postie.

Order by midday* for same day despatch

*on business days.

Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended delivery times.

Delivery within 1-3 days*

*for 95% of urban addresses, rural delivery takes longer.

Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses.

If you have recently made an order and want to check its status, you can do so on our order tracking page.

Additional Delivery Information

  • All orders are sent major via national courier companies. Your order will be sent by either Fastway, Courier Post or New Zealand Couriers. All deliveries are contactless until further notice (no signature available).
  • Shipping is charged depending on the contents of your order and is usually $6 – $12 depending on location and products ordered. This will be calculated at checkout.
  • Please provide your physical address for shipping as we cannot deliver to PO boxes
  • Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Rural Deliveries

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.

Returns Policy

Used/open products are non-returnable (unless defective) and non-refundable. Starter kits and packages are non-returnable.

All other un-opened products may be returned or exchanged within 30 days of purchase. Return shipping is at the cost of the customer and original shipping costs are non-refundable. No products may be returned without prior authorization from Cosmetologists.

Please email orders@cosmetologists.co.nz requesting a return, before sending goods back.