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Until further notice, our courier companies have advised all deliveries will be contactless and will be left without requiring a signature. For business addresses, this means your order will be left at reception or inside the door. For deliveries to residential addresses, please ensure there is a safe place outside or pop a delivery note in at checkout!
Free Shipping on orders over $250
Depending on order size, we’ll only charge you $6 – 12 for delivery (and over $250 FREE!) for a fast delivery service straight to your address. Of course if you live off the beaten track you’ll have to chuck in an extra $6 gas money for the rural postie.
Order by midday* for same day despatch
*on business days.
Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended delivery times.
Delivery within 1-3 days*
*for 95% of urban addresses, rural delivery takes longer.
Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses.
If you have recently made an order and want to check its status, you can do so on our order tracking page.
Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.
Used/open products are non-returnable (unless defective) and non-refundable. Starter kits and packages are non-returnable.
All other un-opened products may be returned or exchanged within 30 days of purchase. Return shipping is at the cost of the customer and original shipping costs are non-refundable. No products may be returned without prior authorization from Cosmetologists.
Please email firstname.lastname@example.org requesting a return, before sending goods back.