Many of our items are available for personal use too! When browsing our website, you will see pricing and info across a huge range of products. Simply add these to your cart and checkout as normal. You do not need to register or be a professional to purchase these.

If you are unable to see pricing on an item or it says "trade only" – this means it is unavailable to the general public and you will not be able to purchase it.

If you are a salon professional, you will need to log in to our website in order to purchase at wholesale rates and access all products.

1. Your account may not have trade pricing applied. When registering, you need to enter your details at cosmetologists.co.nz/register and login using this account to receive trade pricing.

2. Ensure you are logging in with the correct email address. Eg: If you enter your personal email address instead of business, for instance, you will not see trade products but will still be logged in with retail pricing. Trade pricing is only linked to one email address - usually the one you registered with.

If you're still experiencing issues please get in touch.

Unfortunately if you are not a beauty professional, you will not have access to trade-only products, whether logged in or not.

Yes! Click and Collect is available, free of charge, from our head office/warehouse at 8/16 Alpito Place, Pukekohe, Auckland.

Simply order online and choose "Collection" at checkout. You will receive an email once your order is ready to collect.

Our head office is currently by appointment only. While we don’t have a walk-in store or showroom at our location, if you would like to pop in for a demonstration or to view a specific product, please contact us to book an appointment. We are happy to assist!

Click and Collect is available, free of charge, from our head office/warehouse at 8/16 Alpito Place, Pukekohe, Auckland.

Simply order online and choose "Pick Up" at checkout. You will receive an email once your order is ready to collect.

Because our product range is fairly large and always evolving (often on a daily basis!), we don't have a physical or print catalogue. But, you can browse all our current products on our website.

If you're struggling to find a particular product, email us or call (09) 238 0011.

We accept Debit & Credit Cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Bank Transfer, and AfterPay*.

Trade customers also have the option of opening a credit account (20th of the month following the invoice date). Download an account application form.

For ease, wholesalers can simply register for a trade cash account online. This form only needs to be filled in to apply for credit. Wholesale pricing is the same regardless of payment term.

*AfterPay is available for orders up to $4000, subject to credit terms from Afterpay.

Yes. Afterpay is available at checkout as a payment option. Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay's Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly.

For extra security, our credit card processor will sometimes ask for additional verification. This often happens during your first purchase with us or when your bank wants to make sure you are authorising the charge. This is called 3D Secure (3DS) and helps to protect against fraud.

3DS requires customers to complete an additional verification step with the card issuer. When you enter a payment card you will be directed to a short bank process, where you will be required to complete a two-factor authentication step (2FA). Some common examples of 2FA are receiving a one time code to your phone when you make a payment; or when your bank asks for confirmation via its app that you're really logging in.

You need to complete this process for your card payment to be processed.

We are a wholesale supplier and so all pricing is GST exclusive. GST will be added at checkout if the shipping address is within New Zealand.

Yes! All our ranges are vegan and cruelty-free.

We always recommend consulting your healthcare professional before making decisions, however, generally yes! Many of our products are completely safe for pregnant women. See each product page for an itemised ingredient list.

Some useful info: On Retinol and Pregnancy

Some countries simply have amazing products we can't produce in NZ! Where possible, however, we aim to support local! We are lucky to work with a number of New Zealand and Australian companies.

All our skincare lines are made in either NZ, Italy, South Korea or the USA. Other products come from Australia, Austria, India and PRC.

Can't find what you're looking for? Contact us for more information.

Register at cosmetologists.co.nz/register with your business email. We check your details and apply trade pricing to your account. Once approved, log in with that same email to see wholesale prices and trade-only products. Trade accounts are for qualified beauty professionals and approved beauty businesses in NZ/AU.

You need to provide a beauty therapy qualification or proof you are in trade (a valid website or social page showing your services).

Most accounts are approved within one business day. Applications sent on weekends are reviewed the next business day. If you haven’t heard back after 2 business days, email orders@cosmetologists.co.nz or call (09) 238 0011.

There is no minimum order value for trade customers.

We supply professional beauty brands to salons across NZ, including RefectoCil, Berodin, Tuel Skincare, Azure Tan, DermaplanePro, Faby, Bayou, Black Magic Tan, MezoPharma and Bronsun, plus our own Cosmetologists NZ salon essentials.  The full list is on our Brands A-Z page.

Yes. We are the authorised New Zealand distributor of all brands we carry, including Refectocil. All stock is genuine and sourced through each brand’s official channel, not parallel imports. 

Approved trade customers can stock both brands. Stockists get access to our Tuel and Azure Tan marketing hubs for social media assets, client forms and other business resources. Register for a trade account first, then contact us.

Cosmetologists NZ (Cosmetologists Ltd), based in Pukekohe, Auckland, is an authorised New Zealand distributor of RefectoCil. We supply RefectoCil brow and lash products to salons nationwide, with wholesale pricing for approved trade customers. Browse the range on our RefectoCil page.

Cosmetologists NZ (Cosmetologists Ltd), based in Pukekohe, Auckland, is the exclusive New Zealand distributor of Tuel. We supply Tuel Skincare products to salons nationwide, with wholesale pricing for approved trade customers. 

Retail Customers (buying for personal use), shop the range at tuelskincare.co.nz

Wholesale Customers can view the range on our Tuel page.

New Zealand packages are sent via NZ Post Courier (Courier Post) and occassionally Post Haste. International parcels are sent using NZ Post International or DHL Express.

When your order is shipped, a tracking link will be emailed to you. Look out for an email named "Your Parcel is on Its Way! Track it Now" for this info.

Your original order confirmation email (usually named "Your Cosmetologists NZ order has been received!") also contains an order status button/link. Clicking on this button will take you to our order status page, which will show Track & Trace information once your order has been shipped.

Should you have misplaced both of these emails and need tracking info, please contact us.

We ship to New Zealand & Australia. For all other countries, please contact us for options.

Exact shipping time varies, but if ordering by 12pm, Monday to Friday (business days) for in-stock items, we ship the same day! Orders placed after 12pm Fridays, on weekends, or holidays will be shipped on the next business day.

Check our shipping page for further details and shipping updates.

Free shipping is available on retail orders over $150 (excl. GST). It doesn’t apply to trade (wholesale) accounts, which are charged shipping at checkout based on delivery address and order size. 

Click and Collect from our Pukekohe, Auckland warehouse is always free.

Our website will calculate shipping to all New Zealand destinations as well as Australia. Please contact us for a freight quote for all other regions.

Please note: some brands have restrictions and cannot be shipped outside of New Zealand.

Check our Shipping Information here.

Used/open products are non-returnable (unless defective) and non-refundable. Starter kits and packages are non-returnable. Of course, any faulty, damaged or "dead on arrival" goods are able to be replaced/remedied, please contact us.

Change Of Mind Returns: All other un-opened products may be returned or exchanged within 14 days of receipt. Return shipping is at the cost of the customer and original shipping costs are non-refundable. No products may be returned without prior authorisation from Cosmetologists. Please contact us requesting a return, before sending goods back.

All orders are sent using national courier companies. This will usually be NZ Post Courier.

All North Island orders are sent via overnight courier. South Island deliveries have two options (2-3 Day Economy) or Overnight.

Shipping costs are calculated at checkout based on your location/order content. Please enter your address at checkout to be shown relevant shipping charges and options.

Order issues? Please immediately take photos of the damage and email us within 7 days of receiving your order. We can help! In most cases, a replacement can be despatched to you pronto.

We are able to replace your order in the event of damage caused by the courier companies ("transit damage") and in the unlikely the defect is caused by our packing team (eg lid not screwed on, subpar packaging, etc.). Unfortunately, we cannot replace orders where the damage has been caused by the customer or where claims are not made within 7 days of receipt.

In-stock items ordered before 12pm on a business day ship the same day. 

If an item is out of stock, the product page will notify you, and we can email you an expected date. Orders with backordered items ship complete / are split with no extra freight. For an ETA on a specific product, please see the backorder email sent at time of order or contact us. Email orders@cosmetologists.co.nz or call (09) 238 0011.

Yes, we deliver to rural addresses across New Zealand via NZ Post Courier. A rural delivery surcharge applies. Any charge shows at checkout once you enter your address. 

Rural deliveries can take 1 to 3 extra business days.

We run hands on, in-person courses in dermaplaning, dermal needling and spray tanning, with dates on our training calendar. See upcoming dates and book on our training page.

Yes. Our free online training includes Tuel Skincare training videos and waxing technique videos. Our Resource Hub also has brow and lash guides, plus the brow tint colour and compatibility charts.

Trade customers have access to all our online courses & educational resources once logged in.

All of our courses are open to qualified beauty professionals whether or not they’re trade customers. Our spray tanning course is entry level and has no pre-requisites. 

Contact us if you’re unsure whether a course suits your experience.