NZ Shipping

To ensure every customer pays a fair price for delivery, an exact shipping price will be displayed to you in the checkout based on the size and weight of the products in your order and your delivery address. Delivery starts out at $7

• All stock is held in New Zealand – orders ship from our Auckland warehouse.
• We ship nationwide via NZ Post Courier
  
• You can receive a delivery estimate for your order from the Cart page by selecting a delivery region.
• While we do not offer free shipping - we prefer to keep everyday prices as sharp as possible, rather than "hiding" the cost of freight in product prices - subscribe to our list to be the first to know about free freight promotions!

Shipping Times

• Orders received by 12pm will be despatched that day* (business days)
• Orders placed after 12pm, will be despatched the next business day

Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended despatch times. It’s worth noting, while we can despatch really fast, it can sometimes take couriers longer to deliver. That part of the process is out of our control (for now!)
*Applies to in-stock products only

How long will delivery take?

Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-4 working days for South Island addresses.

If it’s heading to a Rural Delivery address please allow 2-4 extra working days on top of those time frames. Australia can take 3 – 14 days.

Rural Delivery

If you live at a rural address an extra surcharge applies (couriers on-charge a rural delivery fee to us which we have no choice but to pass on). Delivery to rural addresses is free for orders over $500.

Dangerous Goods

A delivery surcharge will be passed on from our shipper for orders containing a dangerous goods item. If a product is a dangerous good (eg: Isopropyl Alcohol or Pure Acetone),  additional delivery delays are likely. This is due to regulatory requirements which ensure the health and safety of handling and delivery personnel. Please see the product description to find out if it is shipped as a dangerous good.

Click & Collect

Collect your order from 8/16 Alpito Place, Pukekohe, Auckland 2120

You can collect your order for free from our warehouse.

1. Order online as normal
2. At checkout, choose “Pickup” as the shipping method.
3. You will not be charged for shipping and will be emailed when your order is ready to collect
4. Come to collect during business hours

We will send an email once your order is ready. Please wait to be notified before coming to collect, as we cannot guarantee your order will be ready.

Please note we are not a shop and walk in sales are unavailable. Orders must be placed online/by phone or email prior to collection.

International

Australia

Shipping to Australia is calculated at checkout (any free shipping offers only apply to New Zealand). Please note, we cannot ship DermaplanePro or Tuel brands to Australia.

Rest of the world

Please contact us for options.

We can ship to most of the world including the South Pacific, Asia, Canada, UK and USA. As each country has various restrictions, we can advise which products/brands can and cannot be shipped. Regretfully, this is not an automatic “add to cart and go” process. Send us an email with what you require and we can help!

Problem with your order?

If your order is missing a product, contains a damaged item, or other issue, please contact us with-in 7 days of delivery. We can fix 99% of issues quickly!

Send us:

• Clear images of the outer packaging, internal packaging, and the damaged or missing contents
• Your Order Number

We cannot stress the importance of photos! We get it – at times we throw away the packaging before checking the contents. Unfortunately, our courier partners require photos to lodge a claim. They don’t have to be photoshoot quality, but we do need them. We hate issues as much as you do (our warehouse obsess over them!) so in the unlikely event of a mishap – we will do our best to put it right.