Why am I seeing "Beauty therapy qualification or approved business required to purchase" on some products?

This message is shown on certain restricted products. If you are a trade professional, you should not be seeing this message, usually due to one of the following.

Unfortunately, if you are not a beauty professional or business owner, you will not have access to trade-only products, whether logged in or not. (Please note: unfortunately, we cannot and will not approve non-professionals for any product labelled as 'Beauty therapy qualification or approved business required to purchase').

1. Your account may not have trade pricing applied. 

Before logging in for the first time - you first need to register. If you are logged in (but have not registered before) and the message 'Beauty therapy qualification or approved business required to purchase' is shown on some products - please email us your qualifications so we can convert your account to trade pricing.

2. Ensure you are logging in with the correct email address. 

Eg: If you enter your personal email address instead of business, for instance, you will still see trade products but will be logged in with retail pricing and restrictions. Trade pricing is only linked to one email address - usually the one you first registered with.

If you're still experiencing issues, are unsure which email address to use, or want to change your login email, please get in touch.