Our most frequently asked questions.
For F.A.Q’s on our training courses – please check here.
All orders are sent using national courier companies. This will usually be NZ Post (Courier Post).
All North Island orders are sent via overnight courier. South Island deliveries have two options (2-3 Day Economy) or Overnight.
Shipping costs are calculated at checkout based on your location/order content.
Check our Shipping Information here.
Used/open products are non-returnable (unless defective) and non-refundable. Starter kits and packages are non-returnable.
Returns: All other un-opened products may be returned or exchanged within 30 days of purchase. Return shipping is at the cost of the customer and original shipping costs are non-refundable. No products may be returned without prior authorisation from Cosmetologists. Please email [email protected] requesting a return, before sending goods back.
We can ship most items internationally. Our website will calculate shipping to all New Zealand destinations as well as Australia. Please contact us to inquire for other countries.
Please note: we cannot ship DermaplanePro & Fusion Meso brands outside of NZ.
Yes you can! Providing your order hasn’t yet shipped, simply place a new order online and select “Add to Existing” at checkout. You won’t be charged any extra delivery fee unless the extra items are bulky.
Many of our items are available for consumers too! Simply checkout as normal. However, some items we sell are only available for professionals. If you are unable to see pricing on an item – this means it is unavailable for non-professionals.
If you are a salon professional, you will need to log in to our website in order to purchase at wholesale rates and access all products.
Sometimes we open back orders for products that we know will be coming back in stock soon. Be aware that we cannot control the timing of our product arrivals and and as soon as its available, we will ship your product out to you free of charge.
Yes! Click and Collect is available, free of charge, from our show room at 8/16 Alpito Place, Pukekohe from 10am-4pm Monday to Friday. You will receive an email when your order is ready for collection.
We accept Debit & Credit Cards (Visa, Mastercard, AMEX), Bank Transfer, PayPal and AfterPay*.
Salon customers also have the option of opening an account for payment on the 20th of the month following the invoice date. Please contact us for an account application form.
*AfterPay is available with minimum and maximum spends as set by AfterPay. Please proceed to checkout to see available payment options.
We are a wholesale supplier and so all pricing is GST exclusive. GST will be added at checkout if the shipping address is within New Zealand.