Do I need an account to order with you?

Some of our brands are professional only, and so you will need to be logged in and registered as a professional to view/order them. If you are unable to view a price for a particular product, please ensure you are logged in/registered. Once logged in, online orders can be paid by credit card or internet banking.

For purchasing on account terms (i.e. payments due 20th of the month following invoice date) please download and complete our account application form.

I’m not a beauty professional, can I buy off you?

We do not sell professional products (eg: wax) to non-professionals.

To purchase Tuel Skincare or Refectocil/Berodin retail items we are happy to point you to your nearest stockist in New Zealand. Please feel free to get in touch.

Do you offer training?

Yes we do! See our training page for more details.

Do your prices include GST?

We are a business to business, wholesaler and our pricing is GST Exclusive.

What are your hours of business?

Our staff are available to answer your questions via phone: (+64) 09 238 0011, Monday through Friday, from 9 am to 5 pm NZST, or you can e-mail us at any time, at:  Alternatively you can search our comprehensive online store 24/7.

Where are you located?

Our head office is located in Auckland. We are currently unable to offer the collection of orders from our head office/warehouse location. However, if you want more info on our brands or for a demo, we are happy to come to you!

Is there a minimum order requirement?

No minimums. You could order fifty-five cents of product worth if you liked! However, we do ship orders over $200 freight free,

Can you send out a printed catalog or price list?

Our website provides the most up-to-date details on our product range; we can provide printed catalogs by request, please contact us!

There are items I need which I can’t find in your website. Can you help me find what I need?

Yes, we are pleased to help you with any special requirements for packaging, sampling, beauty therapy, or spa supplies.

Can I order with a credit card over the phone?

Yes, we are pleased to accept Visa and Mastercard credit/debit cards. Any credit card information provided is used to process your immediate order, please be prepared to provide your credit card details every time an order is placed. We take credit card fraud very seriously in order to ensure our customers the best possible protection of their information.

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