FAQ’s

Check our Shipping Information here.

Used/open products are non-returnable (unless defective) and non-refundable. Starter kits and packages are non-returnable.

Returns: All other un-opened products may be returned or exchanged within 30 days of purchase. Return shipping is at the cost of the customer and original shipping costs are non-refundable. No products may be returned without prior authorisation from Cosmetologists. Please email [email protected] requesting a return, before sending goods back.

We can ship most items internationally. Our website will calculate shipping to all New Zealand destinations as well as Australia. Please contact us to inquire for other countries.

Please note: we cannot ship DermaplanePro & Fusion Meso brands outside of NZ.

Yes you can! Providing your order hasn’t yet shipped, simply place a new order online and select “Add to Existing” at checkout. You won’t be charged any extra delivery fee unless the extra items are bulky.

Many of our items are available for consumers too! Simply checkout as normal. However, some items we sell are only available for professionals. If you are unable to see pricing on an item – this means it is unavailable for non-professionals.

If you are a salon professional, you will need to log in to our website in order to purchase at wholesale rates and access all products.

Sometimes we open back orders for products that we know will be coming back in stock soon. Be aware that we cannot control the timing of our product arrivals and and as soon as its available, we will ship your product out to you free of charge.

Yes! Click and Collect is available, free of charge, from our head office/warehouse at 8/16 Alpito Place, Pukekohe. Simply order online and choose “Click & Collect” at checkout. Order collection is available: 9am – 2pm, Monday to Friday.  Collection times are also available at other times by arrangement, please contact us to arrange. You will receive an email when your order is ready for collection.

We are a wholesale supplier and so all pricing is GST exclusive. GST will be added at checkout if the shipping address is within New Zealand.

For extra fraud protection, our credit card processor will sometimes ask for additional verification. This often happens during your first purchase with us or when your bank wants to make sure you are authorising the charge. This is called 3D Secure (3DS) and helps to protect against fraud.

3DS requires customers to complete an additional verification step with the card issuer. When you enter a payment card you will be directed to a short bank process, where you will be required to complete a two-factor authentication step (2FA). Some common examples of 2FA are receiving a one time code to your phone when you make a payment; or when your bank asks for confirmation via its app that you’re really logging in.