Standard NZ Delivery is free for orders over $300
Otherwise, delivery starts out at just $8 per shipment.
- All stock is held in New Zealand – orders ship from our Auckland warehouse.
- We ship nationwide via NZ Post Courier or Post Haste Couriers.
- To ensure every customer pays a fair price for delivery, an exact shipping price will be displayed to you in the checkout based on the size and weight of the products in your order and your delivery address.
- You can receive a delivery estimate for your order from the Cart page by selecting a delivery region.
Rural Delivery
If you live at a rural address an extra surcharge applies (couriers on-charge a rural delivery fee to us which we have no choice but to pass on). Delivery to rural addresses is free for orders over $500.
Click & Collect
You can collect your order for free from our Pukekohe, Auckland warehouse. Please order online and choose “collection” as the shipping method. We will them email you once your order is ready to pickup!
Australia
Shipping to Australia is calculated at checkout (free shipping only applies to New Zealand). Please note, we cannot ship DermaplanePro or Tuel brands to Australia.
Rest of the world
Please contact us for options.
Order by midday for same day despatch
Orders received by midday will be despatched that day* (business days). Orders received after 12pm will be despatched the next business day.
Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended despatch times. It’s worth noting, while we can despatch really fast, it can sometimes take couriers longer to deliver. That part of the process is out of our control (for now!)
*Applies to in-stock products only
How long will delivery take?
Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-4 working days for South Island addresses.
If it’s heading to a Rural Delivery address please allow 2-4 extra working days on top of those time frames. Australia can take 3 – 14 days.
Dangerous Goods
A delivery surcharge will be passed on from our shipper for orders containing a dangerous goods item. If a product is a dangerous good (eg: Isopropyl Alcohol or Pure Acetone), additional delivery delays are likely. This is due to regulatory requirements which ensure the health and safety of handling and delivery personnel. Please see the product description to find out if it is shipped as a dangerous good.
Returns
Should there be any problems or transit damage with your new products, we will gladly offer a remedy. Please reach out to us. If you have simply changed your mind, un-opened products may be returned or exchanged within 14 days of delivery. Please be aware used or open products are non-returnable (unless defective) and non-refundable. Starter kits, training courses, dangerous goods and pro packages are also non-returnable.
For a change of mind returns on all other items – you simply need to arrange the return shipping (original shipping costs paid are non-refundable). See our terms of trade for full T’s&C’s. Change of mind returns are credited to customer accounts and not refunded in cash.
If your order is missing a product, contains a damaged item, or other issue, email us with-in 7 days of delivery. To expedite your request, please have your order number in the subject title and attach any photos you may have of the issue (photos are really important!).