COVID-19 Update 3rd May 2022: NZ Post is currently experiencing delivery delays of up to 2 days in Wellington, Waikato, Hawkes Bay and Palmerston North, the West Coast, Invercargill, and Dunedin, and up to a day for parcels being sent across the rest of the country. Please check NZ Post’s domestic delivery updates for the latest information. We encourage you to track your delivery progress using NZ Post’s Tracking tool and contact NZ Post if your delivery is overdue by more than 5 working days. Thank you for your support and patience! ❤️
As much as we would love to – we have no way of speeding up deliveries (though if you are in Auckland you might consider click & collect) so please plan ahead.
Standard Delivery is free for orders over $200
Delivery starts out at just $6 per shipment. We ship all orders via NZ Post (Courier Post). As the size and weight of shipments increase, so does the freight price. To ensure every customer pays a fair price for delivery, an exact shipping price will be displayed to you in the checkout based on the size and weight of the products in your order and your delivery address.
You can receive a delivery estimate for your order from the Cart page by selecting a delivery region.
If you live at a rural address an extra $4 surcharge applies. Unfortunately, we must charge this additional fee because rural delivery operators are subcontracted by NZ Post Courier to deliver your parcel from the nearest Post Office. NZ Post Courier on-charge this fee to us.
Order by midday for same day despatch
Orders received by midday will be despatched that day* (business days). Orders received after 1pm will be despatched the next business day.
Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended despatch times. It’s worth noting, while we can despatch really fast, it can sometimes take couriers longer to deliver. That part of the process is out of our control (for now!)
*Applies to in-stock products only
How long will delivery take?
Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-4 working days for South Island addresses.
If it’s heading to a Rural Delivery address please allow 2-4 extra working days on top of those time frames.
Used/open products are non-returnable (unless defective – sorry!) and non-refundable. Starter kits and packages are non-returnable.
All other un-opened products may be returned or exchanged within 14 days of purchase. Just pay the return shipping! Please email us first for a return authorisation.