Order Ahead To Avoid Delays!
Courier drivers and our warehouse are extremely busy at this time of year! We will always try our best to get orders out as fast as possible, as do our courier partners, however delays are possible in the lead up to Christmas. North Island ETA: 1-3 business days, South Island ETA: 2-4 business days.
Christmas Sending Cut Off Dates:
New Zealand – order by 19 Dec
Australia – order by 29 Nov (Economy) or 11 Dec (Express)
Sending before the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas. We are shipping orders everyday right up to Fri 22nd Dec, however, we cannot guarantee arrival after Tue 19th Dec.
Standard Delivery is free for orders over $300
Otherwise, delivery starts out at just $8 per shipment.
We ship anywhere in New Zealand via National Courier Companies (Generally NZ Post Courier or Post Haste). As the size and weight of shipments increase, so does the freight price. To ensure every customer pays a fair price for delivery, an exact shipping price will be displayed to you in the checkout based on the size and weight of the products in your order and your delivery address.
You can receive a delivery estimate for your order from the Cart page by selecting a delivery region.
If you live at a rural address an extra $5 surcharge applies (couriers on-charge a rural delivery fee to us which we have no choice but to pass on). Delivery to rural addresses is free for orders over $500.
Yes! We ship to Aussie. Shipping to Australia is calculated at checkout (free shipping only applies to New Zealand). Our website sometimes struggles to calculate shipping for Australian addresses, so for the best freight price, you can choose ‘Quote Request’ as your shipping option at checkout. We will reply with the sharpest shipping price ASAP. Please note, we cannot ship DermaplanePro or Tuel brands to Australia.
Order by midday for same day despatch
Orders received by midday will be despatched that day* (business days). Orders received after 12pm will be despatched the next business day.
Occasionally public holidays, weekends, really bad weather or extremely busy periods may result in extended despatch times. It’s worth noting, while we can despatch really fast, it can sometimes take couriers longer to deliver. That part of the process is out of our control (for now!)
*Applies to in-stock products only
How long will delivery take?
Delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-4 working days for South Island addresses.
If it’s heading to a Rural Delivery address please allow 2-4 extra working days on top of those time frames. Australia can take 3 – 14 days.
A delivery surcharge will be passed on from our shipper for orders containing a dangerous goods item. If a product is a dangerous good (eg: Isopropyl Alcohol or Pure Acetone), additional delivery delays are likely. This is due to regulatory requirements which ensure the health and safety of handling and delivery personnel. Please see the product description to find out if it is shipped as a dangerous good.
Used / open products are non-returnable (unless defective) and non-refundable. Starter kits, training courses, dangerous goods and pro packages are non-returnable.
All other un-opened products may be returned or exchanged within 14 days of purchase. You will need to pay the return shipping. Please email us first for a return authorisation and see our terms of trade for full T’s&C’s. Returns are credited to customer accounts and not refunded in cash.
If your order is missing a product, contains a damaged item, or other issue, email us with-in 7 days of date of delivery. To expedite your request, please have your order number in the subject title and attach any photos you may have of the issue.